Community Outreach Officers - Kisumu at CIC Insurance

About the Role

The Community Outreach Officer will play a key role in driving growth of Microinsurance by generating new business, engaging communities and institutions, and promoting Microinsurance products within assigned regions and sectors. This position involves lead generation, relationship management, client education, and ensuring efficient service delivery in collaboration with internal teams.

This role offers an attractive performance-based incentive and override commissions structure.

Key Responsibilities

• Identify and recruit new clients and intermediaries (cooperatives, MFIs, registered groups, and bancassurance partners) while reactivating dormant accounts and expanding outreach channels
• Conduct community sensitization sessions, product presentations, and trainings for clients and intermediaries to drive awareness and product uptake
• Prepare proposals and quotations, follow up on leads, and track sales pipelines
• Collaborate with underwriting and customer service teams to ensure smooth client onboarding
• Gather and share insights on market trends, customer needs, and competitive activities to support continuous product improvement
• Consistently achieve individual and team sales targets while upholding brand values, customer satisfaction, and policy persistency

Required Qualifications

• Minimum Diploma in a business-related field
• Age 25 years and above

Preferred Qualifications

• Bachelor's degree
• Professional insurance qualifications (COP/ECOP/Diploma in Insurance – AIIK/CII/LOMA)
• Proven experience in community engagement, sales, or field mobilization

Required Skills

• Excellent communication and presentation abilities
• Strong interpersonal skills
• Proven negotiation and problem-solving capabilities