Community Outreach Officers - Kisumu at CIC Insurance

About the Role

The Community Outreach Officer will play a key role in driving growth of CIC Microinsurance by generating new business, engaging communities and institutions, and promoting Microinsurance products within assigned regions and sectors. This position involves lead generation, relationship management, client education, and ensuring efficient service delivery in collaboration with internal teams.

Key Responsibilities

• Lead Generation & Prospecting: Identify and recruit new clients and intermediaries (cooperatives, MFIs, registered groups, and bancassurance partners) while reactivating dormant accounts and expanding CIC's outreach channels
• Client & Partner Engagement: Conduct community sensitization, product presentations, and trainings for clients and intermediaries to drive awareness and product uptake
• Sales Support & Administration: Prepare proposals and quotations, follow up on leads, track sales pipelines, and collaborate with underwriting and customer service teams to ensure smooth client onboarding
• Market Intelligence: Gather and share insights on market trends, customer needs, and competitor activities to support continuous product improvement
• Target Achievement: Consistently achieve individual and team sales targets while upholding CIC's brand values, customer satisfaction, and policy persistency

Qualifications

• Minimum Diploma in a business-related field (Bachelor's degree is desirable)
• Professional qualifications in Insurance (COP/ECOP/Diploma in Insurance – AIIK/CII/LOMA) are an added advantage
• Minimum age: 25 years

Required Skills & Experience

• Excellent communication, presentation, and interpersonal skills
• Strong negotiation and problem-solving abilities
• Proven experience in community engagement, sales, or field mobilization (advantageous)

Compensation

This role offers an attractive performance-based incentive and override commissions.