Client Relations Assistant – Order Keying In at Mission for Essential Drugs and Supplies (MEDS)

Position Overview

The Client Relations Assistant will report to the Client Relations Supervisor and be responsible for handling order keying, addressing client needs and concerns, and ensuring accurate and timely order processing to enhance overall satisfaction and foster client retention.

Key Responsibilities

• Input booked orders into the Syspro ERP system for accurate packing and processing
• Respond to client inquiries and handle all communications promptly and professionally to address issues and requests
• Document and process telephone orders efficiently to support effective order management
• Cancel client orders as needed to streamline order processing and enhance efficiency
• Separate narcotics orders from regular orders for proper booking and handling
• Convert quotations into sales orders upon client confirmation to facilitate order fulfillment
• Communicate order progress, stock availability, and alternatives to clients to ensure satisfaction
• Initiate requests for debit and credit notes to correct transactions on sales orders
• Release and cancel backorders as applicable to manage order fulfillment and customer expectations
• Monitor client satisfaction by continuously collecting and analyzing feedback to drive improvements
• Receive and direct clients and visitors to appropriate service points to meet their needs
• Maintain cleanliness and organization of the front office to uphold a positive corporate image

Required Qualifications

• Diploma in Pharmacy, Nursing, Clinical Medicine, Medical Laboratory, Public Health, or any health-related field
• At least one year of relevant experience

Required Competencies

• Proficiency in any ERP system
• Knowledge of Microsoft packages
• Knowledge of pharmaceutical and medical supplies
• Strong communication skills
• Problem-solving and analytical skills
• High level of integrity
• Strong interpersonal relations
• Self-driven and detail-oriented approach