Client Relations Assistant – Call Centre (2 Posts) at Mission for Essential Drugs and Supplies (MEDS)

We invite applications from suitably qualified candidates. Key responsibilities: - Receive and route calls to the appropriate desks and officers as needed to ensure efficient communication. - Document all customer interactions, complaints, and resolutions in the Customer Relationship Management (CRM) system. - Respond to client inquiries about the status and progress of their inquiries, quotations, and complaints to keep them informed and satisfied - Collaborate with sections such as procurement, inventory control, quotations, warehousing and logistics and quality assurance to receive feedback on the client inquiries. Job requirements: - Diploma in Customer Service or Sales and Marketing, or related field - Minimum one year of experience in a pharmaceutical supply chain Call Centre - Technical competencies; excellent communication and interpersonal skills; Proficiency in Customer Relationship Management System (CRM); E-Commerce, communication; knowledge of Microsoft packages, knowledge of pharmaceutical products and supplies - Behavioural attributes: Positive and professional attitude; high level of integrity; problem-solving skills; confidential and self driven Check how your CV aligns with this job