Certification Officer

About the Role

A reputable organization seeks a dedicated individual to serve as a Certification Officer. In this role, you will be the main point of contact for all client communications regarding certification matters and will manage the end-to-end certification process.

Key Responsibilities

• Serve as the primary point of contact for all client communications regarding certification matters
• Liaise and follow up on prospective audits with clients, ensuring timely conversion to business before certification and/or license expiry
• Manage the application process by receiving applications, liaising with scheme managers for approvals, and confirming audit dates with clients
• Issue clients with necessary contracts and sublicense agreements, ensuring all documents are signed before engagement
• Coordinate with the Finance Team to provide all information necessary for quote generation
• Manage and update the audit calendar on a weekly basis, including prospective, tentative, and confirmed audits
• Generate and dispatch audit plans to clients
• Dispatch prerequisite documents to audit teams ahead of field mobilization
• Consistently adhere to scheme protocols regarding application and registration processes to maintain AfriCert's accreditation
• Provide oversight of certification activities in satellite offices
• Maintain an up-to-date database of all active and inactive clients
• Actively participate in business development activities with emphasis on client follow-up
• Prompt certification holders three months before license/certificate expiry

Key Performance Indicators

• Accurate and timely accomplishment of planning tasks
• Full compliance with company policies and Standard Operating Procedures
• Effective communication and teamwork
• Proper archiving of audit documents
• 100% client retention and onboarding of 10 new clients year-on-year

Requirements

• Familiarity with the quality manual, internal operating standards, and finance policy
• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Ability to manage multiple priorities and meet deadlines