Call Center Co-ordinator at Lorenzo Drycleaners

An established company is recruiting for the following position. - Oversees customer communication channels, manages call center staff schedules, and ensures excellent client satisfaction. Responsibilities - Manage incoming and outgoing calls efficiently. - Supervise call center staff and ensure timely responses. - Monitor service quality and handle escalations. - Generate daily/weekly reports on customer interactions. Requirements - Diploma or degree in Customer Service, Communication, or related field. - 2+ years in a similar supervisory role. - Strong leadership and multitasking skills. - Excellent written and verbal communication. Check how your CV aligns with this job