​Business Development Officer

This vacancy presents a chance to join a leading organization. Position Overview:   This position is responsible for the growth of Health business revenue as per the annual premium targets set through maintaining a high retention, new account acquisition and Key Account Management. Duties and Responsibilities:

• Responding to incoming calls, letters, e-mails from clients/ intermediaries on health covers/coverage within set TAT’s and attend to walk in clients promptly and professionally.

• Service existing health business as the primary Key Accounts Managers. Maintain excellent customer service and escalate complaints

• Marketing

• Provide quotations as per guidelines and authority limits

• Close new accounts

• New business as per target set

• Intermediary management from creation/adoption and ensure they are active.

• Preparation and participation in tendering process, securing and management of the account

• Set up cover terms (product in the system) for all new clients.

• Sending out and follow up of renewal business two months in advance and ensure renewal retention of 85% and organic growth targets are met

• Ensure proper documentation as per new business, funds & renewal business to ensure correct set up of new accounts/schemes & products in the system and advise underwriter on cover terms.

• Ensure we achieve a good score on audit/ risk and all issues are resolved

• Member education/ training on policy terms for our clients.

• Maintain acceptable loss ratios as per company appetite

• Ensure all policy files are in proper up to date record

• Updating membership listing to all providers

• Quarterly reports and ad hoc report requests to clients

• Respond to audit queries, ensure we achieve a good score on audit/ risk and all issues are resolved

• Facilitating risk controls

• Maintaining and observe the present standard guidelines as stipulated in the health procedural manual.

• Ensuring compliance with company procedures and insurance regulatory guidelines.

• Ensure debt collection in line with our credit control policy

• Following up on premium payments based on the dr/ cr notes raised and shared with the client.

• Liaising with credit control to ensure acceptable levels of debt as defined by company manual.

• Verifying premium payment document(s) e.g. ipf to ensure the same is approved by the head of department and submitted to accounts team for financing to be effected accordingly.

• Facilitating renewal

• Sharing renewal invitation- preparation...