Branch Team Lead at Flex Money Transfer

About the Role

We are seeking a dynamic and results-oriented Branch Team Lead to oversee branch operations. The successful candidate will be responsible for ensuring branch profitability, maintaining compliance with CBK and AML/CFT regulations, enhancing customer satisfaction, and leading a motivated team to achieve operational excellence.

Key Responsibilities

• Oversee daily forex and remittance operations, ensuring competitive rates, efficient service delivery, and maximized returns
• Manage cash flows, vault operations, and teller allocations to maintain optimal liquidity and security
• Monitor branch performance, analyze P&L reports, and drive business development initiatives to grow revenue and customer base
• Supervise, coach, and mentor branch staff to enhance performance, teamwork, and customer service excellence
• Identify training needs, coordinate capacity-building programs, and uphold company HR policies and procedures
• Promote Flex products and services to strengthen customer relationships and ensure prompt resolution of client inquiries or complaints
• Enforce strict adherence to CBK, AML/CFT, and internal compliance standards, including proper KYC/EDD documentation and timely escalation of STRs/SARs
• Conduct teller audits, surprise cash checks, and implement risk control measures to minimize losses and maintain branch integrity
• Prepare and submit accurate reports, ensuring transparency, accountability, and audit readiness
• Collaborate with management to provide performance insights, operational feedback, and continuous improvement recommendations

Required Qualifications

• Bachelor's degree in Business, Finance, or a related field
• Minimum 3–5 years' experience in financial services, forex, or money remittance operations
• Strong leadership, analytical, and problem-solving skills
• Sound understanding of CBK and AML/CFT regulatory requirements
• Excellent interpersonal and communication skills