Assistant Housekeeper at Taita Hills Safari Resort & Spa

About the Position

Taita Hills Safari Resort & Spa is seeking an Assistant Housekeeper to join our hospitality team. In this supervisory role, you will oversee daily housekeeping operations, manage staff, and maintain the highest standards of cleanliness and guest satisfaction across our luxury resort.

Roles and Responsibilities

• Update daily room status in Opera (arrivals, departures, early check-ins)
• Review evening reports and brief the team on daily objectives
• Allocate rooms and duties to stewards based on occupancy levels
• Enforce Do Not Disturb (DND) rules and ensure VIP and show rooms are ready by 10:00 AM
• Prepare and reconcile room discrepancy reports
• Supervise staff attendance, grooming standards, and overall readiness
• Monitor cleaning supplies and equipment condition
• Inspect guest rooms and public areas regularly to maintain quality standards
• Ensure safety procedures and brand cleanliness standards are met
• Conduct staff appraisals, performance improvements, and training programs
• Handle staff discipline, motivation, and recognition initiatives
• Participate in stock-taking and related reporting activities
• Uphold Taita Hills & Salt Lick core values, standards, and safety policies
• Perform additional duties as assigned by the Executive Housekeeper

Qualifications and Experience

• Diploma or higher qualification in Housekeeping or Hospitality Management
• Minimum 3 years' supervisory experience, preferably in a luxury hotel or lodge environment
• Proficiency in Opera PMS and MS Office
• Strong leadership, organizational skills, and attention to detail

Core Competencies

• Excellent communication and interpersonal skills
• Ability to lead, motivate, and develop teams effectively
• High integrity and professionalism
• Strong planning, time management, and reporting abilities
• Passion for guest service excellence and team growth