Assistant Director, ICT, Business Applications and Innovation

Position Details

Reference Number: HELB/008 - Grade 4

Organization: Higher Education Loans Board (HELB)

Location: Nairobi, Kenya

About the Role

The Assistant Director, ICT Business Applications and Innovation leads the acquisition, gathering of system requirements, analysis, design, development and maintenance of business applications to facilitate first-class customer experience.

Deployment Areas

Officers at this level may be deployed in one of the following areas:

• ICT Business Applications
• Information Systems Security
• Database Administration and Quality Assurance
• Infrastructure and Support

Key Responsibilities

Team Leadership

• Build and maintain a high-performance team focused on delivering first-class ICT business application solutions
• Create an environment of trust, mutual respect and genuine concern for individual growth and development
• Manage the day-to-day activities of developers
• Lead the development team by planning, allocating and following up on delivery of business solutions

Stakeholder Management

• Create and maintain working relationships with Line Managers, Divisional Supervisors, ICT Team, application users, business champions, contracted service providers and consultants
• Assess user capacity and recommend training and areas requiring improvement

Planning and Governance

• Plan and evaluate divisional activities while ensuring alignment to the Enterprise Risk Management Framework
• Develop budgets to upgrade existing business systems to meet user requirements
• Report on development progress to the Deputy Director, ICT Business Applications

Quality Assurance and Delivery

• Review requirements definition and design documents for completeness
• Ensure test cases, adequate training and documentation are completed for developed solutions
• Ensure applications meet business requirements and system goals, and fulfill end-user requirements
• Identify and resolve system issues
• Ensure developers have a proper development environment and the ability to complete assigned tasks