E-COMMERCE MANAGER

L'entreprise ORAIMO ouvre un poste pour renforcer ses équipes.

Détail de la fonction The E-commerce Manager will be responsible for driving the growth, efficiency, and customer satisfaction of the oraimo Côte d’Ivoire Online Shop. The ideal candidate will oversee and coordinate customer service, warehouse, and delivery operations, ensuring seamless end-to-end order management and customer experience. This role requires a strategic yet hands-on leader who thrives in a fast-paced, data-driven environment and is passionate about innovation, operational excellence, and customer satisfaction. 1. E-commerce Operations Management Oversee daily operations of Oramo’s official online store in Côte d’Ivoire. Ensure smooth order processing from purchase to delivery. Collaborate with marketing, IT, and logistics teams to optimize store performance and customer experience. Monitor key performance metrics including sales, conversion rate, stock turnover, and fulfillment rate. Develop and execute operational strategies to increase efficiency and reduce cost per order. 2. Customer Service Operations Lead and mentor the customer service team to provide world-class support. Ensure all customer complaints, inquiries, and feedback are handled promptly and professionally. Implement systems to improve response time, communication quality, and client satisfaction. Analyze customer feedback data to identify trends and recommend solutions. 3. Warehouse & Inventory Management Manage warehouse operations to ensure accurate stock control, timely restocking, and minimal product loss. Coordinate with the supply chain team to maintain adequate inventory levels. Oversee order fulfillment accuracy and packaging standards. Enforce warehouse policies, safety standards, and efficiency improvements. 4. Delivery & Logistics Operations Supervise third-party logistics partners and in-house delivery systems. Monitor delivery timelines and address issues related to delays or product handling. Develop strategies to improve delivery speed, reliability, and customer satisfaction. Ensure compliance with company standards for delivery cost and efficiency. 5. Data, Reporting & Continuous Improvement Prepare regular performance reports and data-driven insights for management. Use analytics to track performance, identify bottlenecks, and recommend improvements. Stay updated on e-commerce trends, technology, and customer behavior to drive growth.

Profil du posteQualifications & Skills Bachelor’s degree in Business, Marketing, Supply Chain, or a related field. Minimum 3–5 years’ experience in e-commerce operations, preferably in consumer electronics or retail. Strong understanding of online sales, customer service, and logistics operations. Excellent leadership and team management skills. Data-driven mindset with strong analytical and problem-solving abilities. Excellent communication and organizational skills. Tech-savvy and familiar with online platforms, CRM systems, and inv...