Logistics Specialist / Customer Service Agent at State to State Cargo Inc

About Us

State to State Cargo Inc. is a leading logistics service provider across the United States. We pride ourselves on delivering high-quality, personalized service and are committed to customer satisfaction. Our team is expanding to Accra, Ghana, and we are seeking talented individuals to join us.

Position Overview

We are looking for young, enthusiastic, and self-driven individuals to fill the Customer Service Agent (Logistics Specialist) role in Accra, Ghana.

Key Responsibilities

• Procure new business opportunities from shipments using persuasion techniques for customer retention
• Negotiate prices and coordinate goods transport by communicating with freight companies to facilitate shipments
• Identify reputable carriers for freight service usage
• Develop and manage long-term customer relationships through effective issue resolution and dynamic engagement
• Notify customers of load and delivery updates
• Maintain meticulous records of prior shipments, including ingoing, outgoing, and stored freight
• Contact customers with competitive shipping quotes

Required Qualifications

• Bachelor's Degree or HND in Transport, Logistics Management, or other relevant qualifications
• Knowledge or experience in logistics, online brokerage, and customer service (preferred)

Required Skills & Qualities

• Excellent communication and organizational skills
• Fluent in English
• High sense of responsibility
• Success-driven with a strong desire to achieve financial goals
• Preference for interacting with people over the phone

Work Details

• Job Type: Full-Time
• Working Hours: 12:00 PM – 9:00 PM (Ghana time), Monday to Friday
• Location: Accra, Ghana