IT Business Analyst at MTN Ghana

Job Summary

The IT Business Analyst role reports to the Manager, Solutions Architect, and focuses on collaborating closely with stakeholders to design and implement innovative solutions. This position involves translating business needs into technical requirements, ensuring alignment with strategic objectives, and driving excellence in digital solutions.

Working under the guidance of the Manager, Solutions Architect, this role facilitates the delivery of transformative products and services that exceed customer and business expectations. Through effective communication, cross-functional collaboration, and leveraging IT service provider resources, the IT Business Analyst propels the organization towards continued success in the digital landscape.

Job Context

• Evolution and highly competitive Fintech Industry
• Multi-regulated environment
• Environmental, social, and governance prioritized
• Evolving Telco with a focus on business platform and digital transformation
• Partnerships at the core of industry plans
• Regionalized structure
• Financial inclusion at the core of government agenda
• Localization a key objective for business and government
• Brand reputation focused
• Performance-driven environment
• Diverse cultural environment

Key Responsibilities

Requirements Gathering and Analysis

• Elicit, analyze, and document business requirements from stakeholders, ensuring clarity, completeness, and alignment with business objectives
• Translate business requirements into technical specifications and user stories, capturing functional and non-functional requirements

Solution Design and Documentation

• Collaborate with the Solutions Architect and development teams to design innovative and feasible technical solutions

Location: Accra, Ghana

Employment Type: Full-Time