Head, Premium Administration at Prudential Life Insurance Ghana

About the Role

Prudential Life Insurance Ghana seeks an experienced Head of Premium Administration to lead our premium operations in Ho. This is a full-time position responsible for overseeing premium collections, team management, and process improvements across the department.

Key Responsibilities

Premium Collections, Allocations and Audit

• Perform periodic audits on client payment data to ensure the highest quality and compliance standards
• Develop strategies to improve collection rates, reduce lapse rates, and enhance policy persistency

Relationship Management

• Negotiate with third-party institutions, especially banks and payment points
• Build and maintain strong relationships with partnered institutions and banks

Reporting

• Report on departmental KPIs including individual premium collections, inception, and annual premium equivalents

Team Management

• Coordinate and manage a team of premium administration officers responsible for premium collections and allocations
• Train new premium administration officers and provide refresher training for existing staff

Digital Payment Platforms and Support

• Establish and manage digital payment platforms
• Provide effective support to Financial Consultants and Customer Service Units through prompt resolution of all premium-related issues

Process Improvement

• Review and update the internal business process manual for the Premium Administration Department

Required Qualifications

• Minimum first-degree qualification (MBA is an added advantage)
• At least 5 years of working experience in a similar role

Required Skills

• Team management ability
• Data analysis and interpretation
• Excellent communication skills
• Strong interpersonal skills
• Report preparation skills with proficiency in MS Office Suite
• Attention to detail
• Ability to identify process gaps
• Dynamic, versatile, and affable personality