Engineer, Network Systems Support at MTN Ghana

Job Summary

Ensure that the Managed Service Provider's Network Management Center (NMC) duties are performed per Service Level Agreements and Key Performance Indicators (SLA/KPIs) in line with MTN Ghana business objectives. This role is responsible for monitoring and coordinating all network-related changes by ensuring implementation is in accordance with change control procedures, with minimum customer impact, toward achieving the desired results of the changes.

Job Context

• Technology and Platform business
• Multiregulation and multifaceted stakeholder management
• Public Listed Organization
• Environmental, social and governance prioritized
• Partnerships at the core of business practices
• Managed Services organisation and regional structure implications
• MTN Group approved Telecommunication/ICT Network Standards and Practices
• Global technology trends and advancements
• Diverse cultural environment
• Agile way of work

Key Responsibilities

• Ensure that the Vendor provides and documents Root Cause Analysis (RCA) reports on time and shares them with relevant stakeholders; follow up on recommendations in the report
• Confirm data integrity and ensure all reports by the Managed Service Partner are accurate to inform decision making
• Monitor and ensure planned work is logged with all relevant data and planned tests are conducted after every work order per standards
• Correlate network changes and impact on user departments
• Engage with internal and external teams on upcoming planned activities
• Issue agendas and minutes for Change Control Board meetings
• Ensure approval for implementation is communicated to requesters and monitor for compliance with change management policy
• Escalate problems associated with Request for Change (RFC) to line management

Job Details

Job Type: Full-Time

Location: Accra, Ghana