Controller, SME Direct Sales at MTN

Position Overview

We are seeking a Controller, SME Direct Sales to support prospecting, acquiring, and growing SME customers in defined industry verticals within assigned territories. You will identify strategic and profitable SME customers while maximizing cross-sell and upsell opportunities to meet growth, retention, and market share targets.

Job Details

• Position: Controller, SME Direct Sales
• Level: MTN Level 2
• Function: Enterprise Business
• Department: SME Sales
• Location: Accra, Ghana
• Reports to: Manager, SME Sales (South)
• Employment Type: Full-Time

Key Responsibilities

• Adopt and implement Direct Sales strategy and culture
• Develop and execute weekly, monthly, and annual account management plans to grow revenue, reduce churn, and retain assigned accounts
• Contribute to achieving SME Direct Sales market share targets for assigned portfolio
• Implement strategies to acquire SME clients in allocated industry segments
• Manage accounts effectively with focus on account growth and development
• Acquire specialized knowledge of assigned SME industry verticals
• Sell end-to-end solutions including mobile voice, mobile data, ICT services, VAS, bundles, and other products/services as introduced
• Support delivery of integrated business solutions aligned with customer needs

Work Environment

• Dynamic and highly competitive telecommunication and ICT industry
• Evolving technology landscape
• Multi-regulated environment
• Performance-driven culture with focus on environmental, social, and governance priorities
• Multinational environment leveraging Technology Group best practices
• Diverse cultural environment with partnership opportunities