University of Ghana Computing Systems New

Position Overview

The Systems Analyst provides technical support to the Deputy Chief Information Technology Officer (IT Services) and the Head of Academic Computing. This role manages major systems within Academic Computing, including Library Management Systems, web interfaces, live chat systems, and the institutional repository, while supporting other systems as assigned by senior IT leadership.

Reporting Structure

Reports To: Deputy Chief Information Technology Officer (IT Services)
Unit: Information Technology Services

Key Responsibilities

• Implement and maintain consistent, reliable operation, delivery, and access to the University's Sierra Integrated Library System (ILS)
• Coordinate WebPAC customizations and improvements in partnership with the Libraries and ILS vendor
• Implement and maintain consistent, reliable operation, delivery, and access to the University's Institutional Repository System (UGSpace)
• Provide systems administration and support for UG EZproxy server
• Deliver systems support for all University Academic Databases, eBook Platforms, and the EBSCO Discovery Service
• Maintain systems for UG Libraries Ask-a-Librarian Live Chat application, Past Exams Papers application, and Research Guides Platform
• Oversee timely and efficient troubleshooting assistance by investigating questions and issues relating to the ILS and implementing appropriate resolutions
• Provide comprehensive support to library staff and University users from issue identification through resolution on all Library and Research services platforms
• Lead the implementation of open-source systems for applications used at UG Libraries and allied research units
• Coordinate generation of ad hoc and recurring reports

About the Organization

Join a growing team that values talent and dedication at the University of Ghana Computing Systems, located in Ho, Ghana.