Systems Analyst at University of Ghana Computing Systems

Job Summary

The Systems Analyst will provide support to the Deputy Chief Information Technology Officer (IT Services) and the Head of Academic Computing. The role focuses on major areas within Academic Computing, including Library Management Systems, web interfaces for the Library, live chat systems, and support for the institutional repository (UG Space), as well as any other duties assigned by the CITO/Deputy CITO.

Position Details

• Unit: Information Technology Services
• Reports To: Deputy Chief Information Technology Officer (IT Services)
• Employment Type: Full-Time
• Location: Accra, Ghana

Key Responsibilities

• Implement and maintain consistent and reliable operation, delivery, and access to the University's Sierra Integrated Library System (ILS)
• Coordinate WebPAC customizations and improvements by working with the Libraries and the ILS vendor
• Implement and maintain consistent and reliable operation, delivery, and access to the University's Institutional Repository System (UGSpace)
• Provide systems administration and support for UG EZproxy server
• Provide systems support to all University Academic Databases, Ebook Platforms, and the EBSCO Discovery Service
• Perform systems maintenance of UG Libraries Ask-a-Librarian Live Chat application, Past Exams Papers application, and Research Guides Platform
• Oversee the provision of timely and efficient troubleshooting assistance by investigating all questions and issues relating to the ILS and taking appropriate action for resolution
• Provide support to library staff and other UG users from issue identification through resolution on the use of all Library and Research services platforms
• Provide leadership in assigned system areas under the supervision of the Head of Academic Computing