Systems Analyst at University of Ghana Computing Systems

Position Overview

The Systems Analyst provides technical support to the Deputy Chief Information Technology Officer (IT Services) and the Head of Academic Computing. This role focuses on managing critical academic computing systems including Library Management Systems, web interfaces, live chat systems, and the institutional repository.

Reporting Structure

Reports to: Deputy Chief Information Technology Officer (IT Services)

Unit: Information Technology Services

Key Responsibilities

• Implement and maintain consistent and reliable operation, delivery, and access to the University's Sierra Integrated Library System (ILS)
• Coordinate WebPAC customisations and improvements by working with the Libraries and the ILS vendor
• Implement and maintain consistent and reliable operation, delivery, and access to the University's Institutional Repository System (UGSpace)
• Provision of systems administration and support for UG EZproxy server
• Provide systems support to all of the University's Academic Databases, eBook Platforms, and the EBSCO Discovery Service
• Perform systems maintenance of UG Libraries Ask-a-Librarian Live Chat application, Past Exams Papers application, and Research Guides Platform
• Oversee the provision of timely and efficient troubleshooting assistance to users by investigating all questions and issues relating to the ILS and taking appropriate action for resolution
• Provide support to library staff and other University users from issue identification through resolution on the use of all Library and Research services platforms
• Support any additional systems and projects assigned by the Chief Information Technology Officer or Deputy CITO

Employment Details

• Job Type: Full-Time
• Category: IT/Telecom
• Location: Accra, Ghana