Social Performance Manager at Brac Ghana Savings and Loan LTD

Company

Brac Ghana Savings and Loan LTD

Location

Accra, Ghana

Job Type

Full-Time

Purpose

Plan and manage the implementation of Social Performance Management (SPM), the use of the SPI4 tool and action plans to close SPM and Client Protection gaps.

Major Responsibilities

• Conduct SPI4 assessments quarterly
• Conduct regular orientation and training for MF staff to build internal capacity to implement USSPM at all levels of the operation and client protection principles (CPP)
• Prepare detailed SPM work plans to improve compliance to USSPM
• Improve practices to achieve compliance targets
• Regularly visit field staff and identify gaps in practice at branch level
• Help prepare regular progress reports
• Manage social outreach and outcome data and reporting – poverty and rural outreach and social outcomes
• Plan and roll out initiatives such as financial literacy to clients
• Develop training materials related to SPM, CP, Financial Literacy, and client orientations
• Plan training throughout the year and train staff and clients on relevant topics
• Conduct periodic client and staff surveys to identify challenges and solutions
• Ensure all new projects and products are strategically aligned with BI MF strategic priority areas, are client-centric, and adhere to relevant USSPM standards
• Design products, services and delivery channels that meet client needs and preferences
• Regularly prepare and present reports on SPM and impact outcomes to higher management and board
• Ensure lessons are documented and shared on new projects related to SPM
• For pilot of products or new services, implement adaptations and manage change when necessary to meet project outputs
• Work closely with RIF, IT and Digital teams