Performance Specialist at AirtelTigo

AirtelTigo

Accra, Ghana CDI

Publiée il y a 1 mois · Expire dans 4 semaines

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Description du poste

## Title: Performance Specialist

Company

AirtelTigo

Location

Accra, Ghana

Job Type

Full-Time

Job Category

IT/Telecom

Job Summary

The successful candidate will join as a Specialist for Performance Management in the Technology Department. You will report to the Network Performance Manager and support the transformation of enhanced network performance management within technology while driving value-centric organizational objectives. You will develop and publish performance indicators with relevant business recommendations, enforce related SLAs, and provide network assurance with technology-driven improvements.

Key Responsibilities

  • Support customer-centric organization initiatives
  • Support the transformation of technology towards zero downtime through proactive fault detection
  • Document best practices related to customer complaint handling
  • Verify and publish performance indicators with relevant business recommendations
  • Develop and implement end-to-end performance measurements
  • Develop relevant network dashboards by coordinating with Data Warehouse, Business Intelligence teams, and other business units
  • Supervise perception measurements, track periodic customer surveys, and translate QoE/QoS metrics into technology improvements
  • Own network performance management tools
  • Provide network visibility across all touchpoints (Voice, Data, B2B)
  • Track root cause analyses (RCAs) related to network issues and provide recommendations for continuous network improvement
  • Enforce SLAs related to network issues and resolution
  • Prepare management information and reports (both regular and ad hoc)

Key Performance Indicators

  • Network performance indicators
  • Network perception indicators
  • Managed services SLA management

Qualifications & Experience Required

  • Bachelor's Degree (or equivalent) in Telecommunication Engineering or Computer Science

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