Manager, Fintech Operations at MTN Ghana

Job Summary

Manage all Fintech operational activities, customer experience, and third-level customer support for Mobile Money Limited. This role is responsible for training, capacity building, and managing processes and activities related to Subscriber, Agent, and Merchant onboarding and support.

Job Context

• Evolution and highly competitive Fintech industry
• Multi-regulated and multifaceted stakeholder management
• Environmental, social, and governance prioritized
• Partnerships at the core of business practices
• Increasing demand for Fintech/digital experiences to keep up with customers
• Performance-driven environment
• Global and MTN Group Fintech standards and best practices
• Active media engagement and brand reputation management
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Agile ways of working

Key Responsibilities

• Efficiently manage operational activities within Mobile Money Limited (MML)
• Provide operational support to all internal MTN MoMo and third-party partners
• Develop, manage, and ensure adherence to all MML operational policies, processes, and procedures
• Manage Partner Bank relations and service support
• Manage onboarding platforms and processes for MoMo Subscribers, Merchants, and Agents
• Manage all operational user guides, manuals, and policies
• Manage customer records in line with regulatory requirements
• Develop and implement training programs to build capability for all Mobile Money internal and external stakeholders
• Manage user specifications and change requests for system and process redesign activities
• Coordinate operational audit, governance, and risk management activities

Job Details

• Location: Accra, Ghana
• Job Type: Full-Time
• Category: IT/Telecom