Loan Officer at Prudential Trust

About the Role

We are seeking a Loan Officer who excels in meeting customers' expectations. In this role, you will answer questions on products and services, process applications, assist in investigating issues, and resolve conflicts from customer complaints to ensure customer satisfaction.

Key Responsibilities

• Generating sales leads
• Managing incoming calls
• Building strong relationships with customers
• Resolving complaints and following up on resolutions
• Identifying customers' needs
• Meeting sales objectives
• Following procedures and policies

Required Qualifications & Experience

• Diploma or equivalent
• Strong telephone etiquette
• Familiarity with CRM tools
• Excellent communication skills
• Ability to manage multiple tasks at once
• Ability to adapt to different personalities

Job Details

• Company: Prudential Trust
• Location: Accra, Ghana
• Job Type: Full-Time
• Category: Accounting/Finance