Internal Sales Representative at Electrofax Engineering Services (Gh.) Limited

Job Summary

Perform a wide variety of duties specific to handling sales calls with customers and vendors. Respond to incoming sales calls in a courteous and timely manner while maintaining detailed records and processing customer orders efficiently.

Key Responsibilities

• Respond to incoming sales calls in a courteous and timely manner (top priority)
• Maintain accurate records of phone conversations
• Process customer orders and advise on product application, availability, correct part numbers, catalogue information, shipping charges, and pricing
• Route all paperwork to proper departments
• Contact vendors to determine product availability, application, price, shipping dates, and delivery charges
• Follow inventory control procedures as instructed
• Confer with office, service center, and management staff on customer service issues
• Assist with physical inventory counts as directed by supervisor
• Maintain purchase order records for incoming items
• Promote a professional company image through prompt, thorough, and courteous customer service
• Track all quotations to ensure timely follow-up on customer enquiries
• Attend company or vendor/manufacturer-sponsored training seminars to improve product knowledge and job skills
• Update vendor/manufacturer pricing records as advised
• Keep work area neat and clean as directed by supervisor
• Perform other duties as assigned

Required Qualifications

• HND or BSc degree
• Experience in sales and/or purchasing and customer service
• Basic knowledge of electrical apparatus (desirable)

Required Skills

• Professional telephone manners
• Ability to function in a busy, stressful office environment
• Strong attention to detail
• Effective customer service skills
• Ability to work harmoniously with other employees

Employment Details

• Position Type: Full-Time
• Location: Accra, Ghana