IN Engineer at AT Ghana

We have started building our professional LinkedIn page. Follow Company: AT Ghana Location: Ghana State: Jobs in Accra Job type: Full-Time Job category: Engineering Jobs in Ghana No views yet Job Description Job Summary

• The successful candidate will join our team as an Intelligent Network Engineer in the IT department. (S)He will report to the IN Manager and assist in achieving the team’s Key Performance Indicators (KPIs).

• The primary focus will be on ensuring the operational consistency of the Intelligent Network system and performing the necessary support activities for the platform, which include routine maintenance and level two maintenance.

• The individual will also provide first and second-level maintenance support for all components of the billing ecosystem. This includes handling all escalations from the first line of support, implementing platform upgrades, and facilitating system expansions.

Key Responsibilities

• To ensure all IN platforms have 99.99% availability and accessibility.

• Ensure business deliverables are executed within agreed SLAs.

• Supervise end-to-end data generation for all stakeholders.

• Ensure configurations are done first time right (FTR).

• Manage deployment of new product/Upgrade/service or enhancement.

• Ensure corrective actions from system monitoring and utilization reports are fully implemented by the team.

• Review available system capacity and take the required actions where necessary.

• Manage new services and ensure they are tested and validated internally before starting UAT.

• Ensure all services are reviewed and assessed before deployment on the live system.

• Ensure detailed and accurate documentation is in place for engineering guidelines, software and hardware levels, connectivity diagrams, and system parameters.

• Supervise the installation of new nodes commissioning and integration within the network.

• Resolve customer enquiries and issues in a timely manner.

• Configure and test new tariffs, products, and services before launching them.

• Ensure timely configuration changes in accordance with approved change management process.

• Ensure that periodic data backups on systems are performed as per approved policies.

• Act as secondary point of contact for billing related issues (accounts, customer operations, call center, and commercial, sales, technical and planning departments).

• Assist the IN Manager to execute any tasks to be handled by the team.

Key Performance Indicators (KPIs):

• Must always maintain 99.99% service accessibility and platform availability within agreed SLAs.