Head of Operations at Reputable Financial Institution

About the Role

A reputable financial institution is seeking a qualified, dynamic, and results-oriented professional to join its growing team as Head of Operations. The successful candidate will contribute to the institution's mission of providing exceptional financial services and strengthening operational excellence.

Key Responsibilities

• Oversee and manage daily banking operations to ensure efficiency and compliance
• Develop and implement strategies to enhance operational processes and optimize resource utilization
• Collaborate with cross-functional teams to achieve organizational goals and deliver exceptional customer service
• Design, develop, and maintain the bank's operational manual and ensure compliance with all operational guidelines and processes to improve customer service, cost effectiveness, and control

Qualifications & Experience Required

• Minimum Bachelor's degree in Finance, Business Administration, or related field
• Minimum of 10 years of work experience, with 5+ years in a Senior Management role in Banking operations
• Master's degree or professional Banking Qualifications (CB, CFA, FRM) is an added advantage

Location

Accra, Tamale, Koforidua, Kumasi, Takoradi, Techiman, Wa, Bolgatanga, Ho, or Sunyani, Ghana