Customer Service Advisor at Dara Capital

About the Position

A leading credit company operating in the Greater Accra Region is seeking a customer-focused individual to help build client relationships, identify growth opportunities, and collaborate with teams to drive business growth.

Key Responsibilities

• Answer customer inquiries about products, services, and company policies in a clear and helpful manner
• Address and resolve customer issues promptly to ensure satisfaction
• Explain product and service features, benefits, and relevant details to clients
• Establish rapport and foster positive interactions to encourage repeat business and loyalty
• Gather and collect customer information for service analysis and improvement
• Handle inquiries via multiple communication channels including phone, email, live chat, and social media

Required Qualifications

• HND or Bachelor's degree
• Age between 23 and 28 years
• Must reside in Accra
• Strong verbal and written communication skills to interact with clients regarding sensitive topics such as billing and payments
• Advanced math skills to maintain accurate records and support bookkeeping operations
• Excellent organization skills for maintaining clear, accurate, and meticulous financial records
• Attention to detail to ensure accuracy of records and invoices
• Ability to multitask effectively

Preferred Experience

• 2+ years of proven experience working as a customer service officer
• In-depth knowledge of the microcredit environment

Job Details

Location: Accra, Ghana
Employment Type: Full-Time