Customer Relationship Executive at AT Ghana

Job Summary

Join our Customer Experience department as a Customer Relationship Executive. You will report to the Customer Engagement Manager and be responsible for delivering world-class customer service to all enterprise customers.

Key Responsibilities

• Manage relationships between AT Ghana and enterprise customers by maintaining regular contact to ensure satisfaction
• Develop and amend policies and procedures to promote customer intimacy for enterprise customers
• Maintain a regular schedule of customer engagement activities including health checks, service reviews, and service camps
• Alert customers to new or improved products and services while developing strong customer relationships
• Administer surveys and collect customer feedback and data on concerns and issues
• Assist in developing customer retention programs for enterprise customers
• Fast-track and resolve complaints and trouble reports from enterprise customers in a timely manner
• Ensure accurate and timely billing for enterprise customers
• Drive timely bill payment from enterprise customers through follow-up calls
• Provide support to the B2B Sales team for upselling products to enterprise customers
• Prepare periodic and regular reports on enterprise customers to support decision-making

Qualifications & Experience Required

• University degree in any field, with emphasis on Marketing, Business Studies, or related fields
• Minimum of 2-3 years relevant experience in a similar role or B2B corporate relationship building

Job Details

• Employment Type: Full-Time
• Category: Customer Service
• Location: Accra, Ghana