Controller, Virtual Sales at MTN Ghana

Job Summary

Responsible for coordinating and steering the activities of the SME Virtual platform to drive traffic to the platform. Ensure that the platform is customer-friendly and appealing to prospects. This role focuses on delivering consistent and superior customer experience while progressively growing the ARPU of each account in your portfolio.

Job Context

This role operates within a highly dynamic and competitive telecommunications industry characterized by:

• Innovation-driven business environment
• High regulatory requirements
• Global technology trends and advancements
• Global and MTN Group approved IT standards and practices
• Diverse cultural environment
• Regionalization structure implications
• Performance-driven organizational culture

Key Responsibilities

• Prospect for new SME clients virtually
• Identify potential clients and drive their traffic to the SME virtual platform
• Acquire new SME clients through virtual channels
• Implement virtual sales strategies to acquire SME clients
• Manage SME customer relationships
• Respond timely to customer complaints and inquiries
• Cross-sell MTN products and services virtually
• Periodically update the SME virtual site with relevant information on existing and new products and services
• Collate and analyze all information on customer inquiries and queries
• Achieve SME virtual sales targets

Required Qualifications

• Minimum bachelor's degree in Marketing, Business Management, or related field
• Minimum 3 years of relevant work experience in a commercial function

Required Knowledge and Skills

• In-depth knowledge of the market and industry
• Knowledge of the range of corporate business partners
• Customer Relations Management expertise
• Understanding of technology and services
• Knowledge of standard office practices

Position Details

Job Type: Full-Time

Location: Accra, Ghana