Controller, Virtual Sales at MTN Ghana

Job Summary

We are seeking a Controller, Virtual Sales to coordinate and steer the activities of the SME Virtual platform, driving traffic and ensuring a customer-friendly, appealing experience for prospects. You will focus on delivering consistent and superior customer experience while progressively growing the ARPU of each account in your portfolio.

Job Context

• Highly dynamic and competitive telecommunication industry
• Innovation-driven environment
• High regulatory environment
• Global technology trends and advancements
• Global and MTN Group-approved IT standards and practices
• Diverse cultural environment
• Regionalization structure implications
• Performance-driven environment

Key Responsibilities

• Prospect for new SME clients virtually
• Identify potential clients and drive traffic to the SME virtual platform
• Acquire new SME clients through virtual channels
• Implement virtual sales strategies to acquire SME clients
• Manage SME customer relationships
• Respond promptly to customer complaints and inquiries
• Cross-sell MTN products and services virtually
• Periodically update the SME virtual site with relevant information on existing and new products and services
• Collate and analyse customer enquiries and queries
• Achieve SME virtual sales targets

Required Qualifications

• Minimum bachelor's degree in Marketing, Business Management, or related field
• Minimum 3 years of relevant work experience in a commercial function

Required Knowledge & Skills

• In-depth knowledge of the market and industry
• Knowledge of the range of corporate business partners
• Customer Relations Management expertise
• Understanding of technology and services
• Sales and virtual platform proficiency

Job Details

• Position Type: Full-Time
• Location: Accra, Ghana
• Company: MTN Ghana