Client Liaison Officer / Administrative Support Assistant at Platinum Dental

Job Summary

The primary function of this role is to assist with administrative and clerical duties, including front office operations, client check-in and check-out procedures, and payment processing.

Key Responsibilities

Front Office - Client Check-In

• Greet clients as they arrive to the office in a courteous and warm manner
• Notify dentists when their clients have arrived, including actively locating the dentist if their chair is free and the patient has been waiting for more than 5 minutes
• Have clients complete New Patient information and medical history forms
• Capture all relevant information including accurate email address, preferred contact phone number, family details, payor information, patient group and marketing data, and update as necessary
• Create new client files and modify/update information in the software system (EXACT)
• Generate unique identifier numbers for clients and create x-ray folders
• Ensure clients read/watch videos and sign consent forms for treatment as prescribed; photocopy/scan and return original consent forms
• Call clients who are running late to remind, confirm, or change their appointments
• Keep in touch with waiting patients and ensure they are occupied
• Give office tours and answer questions for potential and new clients
• Check files for missing or incorrect information obtained from patients

Front Office - Client Check-Out

• Collect client payments or outstanding balances
• Make follow-up appointments as needed
• Enter payments into the software system (EXACT)
• Generate and distribute walk-out statements
• Provide referral slips
• Dispense home care products and sundries with instructions for use
• Process credit/debit card account closures
• Print deposit slip at the end of each day and balance with all payments made over the counter, including cash

Job Details

• Job Type: Full-Time
• Location: Accra, Ghana
• Category: Administrative/Secretarial