Telemarketing Contact Center Operators at Reputable Company

About the Role

We are seeking a Contact Center Operator to serve as the liaison between our company and its current and potential customers. In this role, you will manage large amounts of inbound and outbound calls in a timely manner, follow communication scripts when handling different topics, and maintain accurate records of all conversations in our call center database. You will be expected to meet personal and team qualitative and quantitative targets.

Key Responsibilities

• Handle inbound and outbound calls efficiently and professionally
• Follow communication scripts and company protocols
• Maintain comprehensive records of all conversations in the call center database
• Meet personal and team performance targets
• Respond quickly to customer queries and concerns

Required Qualifications

• Diploma or Bachelor's Degree
• Call center operator experience is a plus

Required Skills and Attributes

• Strong phone and verbal communication skills
• Active listening abilities
• Ability to multi-task and set priorities effectively
• Strong time management skills
• Ability to meet deadlines
• Ability to work extended hours
• Ability to perform under pressure

Job Details

Job Type: Full-Time

Location: Accra, Ghana

Category: Administrative/Secretarial