Senior Manager, Data, Devices & Home at MTN Ghana

Job Summary

Develop and implement company-wide Data, Devices and Home segment strategy based on an end-to-end (E2E) device and data life-cycle management approach. Drive innovation through both traditional and emerging levers to deliver positive impact on MTN Ghana's business objectives, profitability, and customer priorities.

Context

• Evolving digital telecommunication business and business models
• Multi-regulated and multi-faceted stakeholder management
• Public listed organization
• Environmental, social and governance prioritization
• Partnerships at the core of business practices
• Increasing demand for digital experiences and data-driven decisions to meet customer needs
• Strategic shift from share of market to share of life
• Growing competition from traditional and non-traditional competitors with increasing price pressures
• Active media engagement and brand reputation management

Key Responsibilities

• Develop and implement end-to-end device, data and home life-cycle management to secure significant financial benefits, improve customer lifetime value (CLV), reduce costs, and grow revenue through new subscribers, increased loyalty, and higher uptake of additional services and accessories
• Develop and execute structures that ensure consumer affordability and promote customer stickiness
• Develop short- and long-term plans and budgets for the unit's activities, including innovative ways to reduce the capital burden of smartphones
• Monitor progress, assure adherence, and evaluate delivery of business objectives
• Identify and develop sound financing options in-country to lower total cost of device sales
• Review Data & Devices performance across all defined criteria and provide analysis and recommendations

Employment Details

• Location: Accra, Ghana
• Employment Type: Full-Time
• Category: IT/Telecom