Relationship Officer at Blue Financial Services Ghana Limited

About Us

Blue Financial Services Ghana Limited is a Finance House licensed by the Bank of Ghana under the Banks and Specialised Deposit-Taking Institutions Act, 2016 (Act 930). With over eleven years of operational experience in underwriting consumer credits and deposits, we are committed to building a strong team of capable professionals.

Job Type

Full-Time

Location

Accra, Ghana

Job Purpose

The Relationship Officer will ensure a convenient customer experience by managing customer onboarding, setting up transactional accounts, and facilitating product sign-ups. The incumbent will manage customer journeys to ensure seamless and convenient account creation and product usage while maintaining strict compliance with all company procedures.

Key Responsibilities

• Serve as the primary contact for all new customer account opening across all products by providing detailed account walkthroughs
• Create repeatable processes, resources, and frameworks for customer onboarding
• Own and manage customer relationships from point of sale through successful implementation
• Create initiatives to drive successful product implementation
• Work with sales teams to ensure each step of the customer journey meets expectations
• Establish and maintain effective relationships with customers while delivering high-level customer service
• Leverage customer feedback for continuous improvement of onboarding processes and procedures
• Listen carefully to customer information and ask clarifying questions to ensure proper support delivery
• Evaluate creditworthiness by processing loan applications and documentation within specified limits
• Interview applicants to determine financial eligibility and loan feasibility
• Adhere to all compliance and regulatory requirements