PC/Network Coordinator at Mantrac Ghana LTD

About the Role

Mantrac Ghana LTD is seeking a PC/Network Coordinator to join our IT team. This full-time position offers the opportunity to support and manage our organization's networking infrastructure and systems across multiple locations.

Essential Responsibilities and Duties

• Provide technical support for Cisco Systems infrastructure
• Configure Cisco routing, switching, and telephony solutions
• Manage Windows networking environments and Active Directory administration
• Administer DHCP and DNS servers
• Manage IT Service Management (ITSM) using ITIL frameworks
• Interact with users to understand and address system needs
• Maintain data centers and network racks
• Track and document outstanding system-related issues
• Perform monthly datacenter backup operations and maintain records
• Prepare application documentation for auditing purposes
• Provide network support to users at remote sites

Required Knowledge and Skills

• Cisco networking (routing and switching)
• Windows networking (TCP/IP, DNS, DHCP)
• Installation, maintenance, and troubleshooting of database-driven applications in network environments
• System performance and monitoring tools
• Access control and privilege management in multi-tier application environments
• ITSM and ITIL principles and practices
• WAN/LAN performance monitoring tools (ping, tracert, etc.)
• Reporting tools (Excel, Crystal Reports, MS Access)
• Enterprise Resource Planning (ERP) systems in multinational organizations

Required Qualifications

• Bachelor's degree from an accredited university in computer science, management information systems, or a closely related field
• Cisco certification with at least 2 years of hands-on experience with routing and switching technologies
• Minimum 3 years of progressively responsible experience with Cisco networking
• Demonstrated competency in networking systems, post-deployment implementation support, and technical documentation
• Minimum 3 years of consistent experience in network design and administration

Location

Accra, Ghana