Manager, Retail Experience at MTN Ghana

Position Overview

MTN Ghana seeks a Manager of Retail Experience to lead our retail operations within a dynamic, technology-driven telecommunications environment. This full-time role reports directly to senior leadership and operates within a performance-driven culture that prioritizes Environmental, Social and Governance (ESG) initiatives.

Business Context

You will work within:

• Technology and Platform business division
• Multi-regulation and multifaceted stakeholder management environment
• Public Listed Organization structure
• Regionalization framework with sophisticated, high-value client base development
• Diverse cultural workforce with extended management responsibilities

Required Core Competencies

Strategic Planning & Thinking

• Analyze the organization's wider environment and draw conclusions about the impact of events and activities
• Guide teams to create solutions that deliver value aligned with business plans
• Develop and implement organization-wide policy by determining target audiences, building coalitions, and managing budgets

Critical Thinking

• Introduce new approaches and best practices from diverse industries
• Examine situations from multiple perspectives
• Identify improvement opportunities and apply creative problem-solving

Analytical Thinking

• Organize, classify, and synthesize data into fundamental issues
• Identify probable causes of problems from available information
• Reduce complex information into manageable components
• Identify logical outcomes from data analysis

Decision Making

• Maintain utmost integrity and ethical behavior at all times
• Identify information gaps and make informed assumptions for timely action
• Address complex issues and determine whether additional analysis or timely decision-making is required

Location

Accra, Ghana