Logistics Specialist / Customer Service Agent at State to State Cargo Inc

About State to State Cargo Inc

State to State Cargo Inc. is a leading logistics service provider across the United States. We pride ourselves on delivering high-quality, personalized service and maintaining a strong commitment to customer satisfaction. Our team is expanding to Accra, Ghana, and we're looking for talented individuals to join us.

Position Overview

We are seeking young, enthusiastic, and self-driven individuals to fill the Customer Service Agent (Logistics Specialist) role in Accra, Ghana. This is a full-time position offering the opportunity to work with a dynamic logistics team.

Key Responsibilities

• Procure new business opportunities from shipments using persuasion techniques for customer retention
• Negotiate prices and coordinate goods transport by communicating with freight companies to facilitate shipments
• Identify reputable carriers for freight service usage
• Develop and manage long-term customer relationships through effective issue resolution and dynamic engagement
• Notify customers of load and delivery updates
• Maintain meticulous records of prior shipments, including ingoing, outgoing, and stored freight
• Contact customers with competitive shipping quotes

Required Qualifications

• Bachelor's Degree or HND in Transport, Logistics Management, or other relevant qualification
• Knowledge or experience in logistics, online brokerage, and customer service (preferred)

Required Skills & Qualities

• Excellent communication and organizational skills
• High proficiency in English
• High sense of responsibility
• Success-driven with a strong desire to achieve financial goals
• Preference for interacting with people over the phone

Working Schedule

Monday to Friday: 12:00 PM – 9:00 PM (Ghana Time)

Location

Accra, Ghana