IN Engineer at AT Ghana

Job Summary

The successful candidate will join our team as an Intelligent Network Engineer in the IT department, reporting to the IN Manager. You will be responsible for ensuring the operational consistency of the Intelligent Network system and supporting the platform through routine and level two maintenance activities.

Your role will also include providing first and second-level maintenance support for all components of the billing ecosystem, handling escalations from the first line of support, implementing platform upgrades, and facilitating system expansions.

Key Responsibilities

• Ensure all IN platforms maintain 99.99% availability and accessibility
• Execute business deliverables within agreed Service Level Agreements (SLAs)
• Supervise end-to-end data generation for all stakeholders
• Ensure configurations are completed first time right (FTR)
• Manage deployment of new products, upgrades, services, and enhancements
• Ensure corrective actions from system monitoring and utilization reports are fully implemented by the team
• Review available system capacity and take required actions where necessary
• Manage new services and ensure they are tested and validated internally before User Acceptance Testing (UAT)
• Review and assess all services before deployment on the live system
• Maintain detailed and accurate documentation including engineering guidelines, software and hardware levels, connectivity diagrams, and system parameters
• Supervise installation of new nodes, commissioning, and network integration
• Resolve customer enquiries and issues in a timely manner

Job Details

• Location: Accra, Ghana
• Employment Type: Full-Time
• Category: Engineering