Head, Customer Solution Service at AirtelTigo

Job Summary

The successful candidate will join AirtelTigo as Head of Customer Solution Service in the IT Department. Reporting to the Chief Information Officer, you will be responsible for directing and managing all activities relating to the delivery of effective IT solution services to the business.

You will translate business requirements into solution architecture, documenting them through design artifacts that will guide the development team in implementation.

Key Responsibilities

• Deliver End-to-End Solutions for all Business Units (mobile, financial, corporate, and home) requirements
• Work closely with Marketing (Consumer), Sales (Go to Market), Customer Operations, Account Management, and Finance to identify opportunities, create winning proposals, and deliver solutions within budget
• Develop systems architecture and define standards and protocols for data exchange, communications, software, and interconnection for information systems
• Manage solution design and implementation of BSS/OSS and Add-On Platforms (CRM, Middleware, Billing, Rating, Charging, Provisioning, etc.)
• Oversee governance of SOA architecture (Service Oriented Architecture)
• Continuously identify areas for improvement in the Solutions Framework and drive initiatives for new approaches to optimize existing processes
• Manage the entire lifecycle of multiple projects with detailed knowledge of processes at each stage of the project plan

Job Details

• Company: AirtelTigo
• Location: Accra, Ghana
• Job Type: Full-Time
• Category: IT/Telecom