Account Manager HVC – SME at AirtelTigo

Position Summary

The successful candidate will join AirtelTigo's Business Department as an Account Manager for HVC-SME accounts. Reporting to the Sales Manager HVC-SME, you will be responsible for safeguarding and growing revenue from allocated HVC-SME accounts nationally through strategic account planning, opportunity management, and relationship building to meet annual targets for sales, revenues, profitability, and customer satisfaction.

Key Responsibilities

• Provide account data to the Sales Manager for developing and monitoring sales plan implementation
• Lead or participate in virtual account teams to meet targets for profitability and revenues
• Develop contact strategies and account development plans (ADP) for each allocated account
• Build and manage a pipeline of qualified prospects, guiding the decision-making process within allocated accounts to ensure sales prospects are closed
• Demonstrate thought leadership at Board level within HVC-SME and allocated accounts by understanding customer business strategies and communication dependencies, and presenting AirtelTigo Business's compelling value proposition
• Identify sales training and development needs and manage skills enhancement for self and the virtual account team
• Ensure integrated channel management through appropriate systems such as CRM, leveraging knowledge management to increase account management professionalism
• Integrate quality management processes within all sales activities for allocated accounts, ensuring effective day-to-day deployment
• Use relevant metrics and measures to routinely monitor progress against targets and take appropriate action to ensure targets are met or exceeded

Employment Details

• Job Type: Full-Time
• Location: Accra, Ghana
• Category: IT/Telecom