Technical Support Lead at Groupe Sebastien

About Groupe Sebastien

Groupe Sebastien is a management company overseeing multiple brands across different consumer audiences. We currently manage several brands comprising restaurants, outdoor catering services, and schools.

Position Overview

We are seeking a Technical Support Lead (TSL) to manage the Group's IT equipment including computers, database software, network servers, and CCTV equipment.

Key Responsibilities

• Maintain all IT software and hardware repair, installation, and maintenance
• Identify and recommend hardware and software needed to meet the Group's requirements at all units
• Assist in procurement of technological equipment and supplies
• Facilitate installation of computing hardware, CCTV, and other technological gadgets at all units
• Provide network and server administration and oversight, including monitoring security and backup protocols
• Assist in customization and adaptation of existing programs to meet users' requirements
• Provide technical support for internet and telecommunication systems
• Manage and maintain the company's servers and network infrastructure
• Provide administrative support with service providers
• Ensure regular maintenance and customization of existing programs to meet standard requirements
• Provide regular and periodic updates to Operations Manager
• Facilitate smooth operation of existing financial systems to ensure efficiency
• Provide support on implemented software systems such as Talli and BIMPOS

Required Qualifications & Experience

• Minimum HND or Degree in Information Technology or a related field, OR
• Certification from a recognized IT Institution

Job Details

• Location: Accra, Ghana
• Employment Type: Full-Time