Technical Support Lead at Groupe Sebastien

About Groupe Sebastien

Groupe Sebastien is a management company for multiple brands across different consumer audiences. We currently manage several brands comprising restaurants, outdoor catering services, and schools.

Position Overview

We are looking to hire a Technical Support Lead (TSL) to manage the Group's IT equipment such as computers, database software, network servers, and CCTV equipment. The Technical Support Lead will be responsible for maintaining all IT software and hardware repair, installation, and maintenance across all units.

Key Responsibilities

• Identify and recommend for procurement hardware and software needed to meet the Group's requirements at all units
• Assist in procurement of technological equipment and supplies
• Facilitate the installation of computing hardware, CCTV, and other technological gadgets required at all units
• Provide network and server administration and oversight, including monitoring security and backup protocols
• Assist in the customization and adaptation of existing programs to meet users' requirements
• Provide technical support for internet and telecommunication systems
• Manage and maintain the company's servers and resolve network issues
• Provide administrative support with service providers
• Ensure regular maintenance and customization of existing programs to meet standard requirements
• Provide regular and periodic updates to the Operations Manager
• Facilitate the smooth operation of existing financial systems to ensure efficiency
• Provide support on implemented software systems such as Talli, BIMPOS, and similar platforms

Required Qualifications & Experience

• Minimum of HND or Degree in Information Technology or a related field, OR Certification from a recognized IT Institution
• Knowledge of enterprise systems

Employment Details

Job Type: Full-Time

Location: Accra, Ghana