Supervisory Contractor, Enterprise Portfolio & Decision Support at MTN Ghana

Job Summary

Support the analysis of data and financial trends that contribute to driving data-driven initiatives to reduce churn and improve revenue and Net Promoter Score (NPS) across enterprise product segments.

Job Context

• Technology and Platform business
• Multiregulation and multifaceted stakeholder management
• Public Listed Organization
• Environmental, Social and Governance prioritized
• Regionalization structure implications
• Performance-driven environment
• Development of a sophisticated client base
• Diverse cultural environment
• Extended workforce management

Key Responsibilities

• Assist in analysing Enterprise Business database per segment
• Assist in coordinating analytics projects to extract, manage, and analyse customer data from multiple applications
• Assist in analysing and optimizing product performance per portfolio
• Assist in ensuring proper portfolio management and product lifecycle management adherence
• Develop and manage reporting templates that enable the business unit to track performance against budgets for all products, ensuring compliance on daily, weekly, and monthly basis
• Conduct impact assessment of market trends, competitor activity, and business solution strategy on customer acquisition quality and profitability performance, including the impact of marketing propositions and plans
• Prepare and share daily, weekly, and monthly performance reports against forecast on revenue and gross adds projections with key stakeholders
• Undertake analysis of data and market intelligence to advise management on key issues for strategy development to achieve wallet penetration targets
• Prepare continuous status reports on product performance to guide management decision-making

Job Details

• Job Type: Full-Time
• Location: Accra, Ghana
• Category: IT/Telecom