Supervisory Contractor, Enterprise Portfolio & Decision Support at MTN Ghana
MTN Ghana
Accra, Ghana
Permanent
Published 1 month ago · Expires 4 weeks from now
Job description
## Title: Supervisory Contractor - Enterprise Portfolio & Decision Support
Job Summary
Support analytical initiatives focused on data-driven decision-making to reduce churn, improve revenue, and enhance Net Promoter Score (NPS) across enterprise product segments.
Job Context
- Technology and Platform business environment
- Multiregulation and multifaceted stakeholder management
- Public Listed Organization
- Environmental, Social and Governance (ESG) prioritized
- Regionalization structure implications
- Performance-driven environment
- Development of a sophisticated client base
- Diverse cultural environment
- Extended workforce management
Key Responsibilities
- Analyze Enterprise Business database per segment to identify trends and insights
- Coordinate analytics projects to extract, manage, and analyze customer data from multiple applications
- Analyze and optimize product performance across the portfolio
- Ensure proper portfolio management and product lifecycle management adherence
- Develop and manage reporting templates enabling the business unit to track performance against budgets for all products on daily, weekly, and monthly basis
- Assess the impact of market trends, competitor activity, and business solution strategy on customer acquisition quality and profitability performance
- Prepare and share daily, weekly, and monthly performance reports against forecast on revenue and gross adds projections with key stakeholders
- Undertake data and market intelligence analysis to advise management on key strategic issues for achieving wallet penetration targets
- Prepare status reports on product performance on a continuous basis to guide management decision-making
Employment Details
- Position Type: Full-Time
- Category: IT/Telecom
- Location: Accra, Ghana