State to State Cargo Inc

About State to State Cargo Inc

State to State Cargo Inc. is a leading logistics service provider across the United States. We pride ourselves on delivering high-quality, personalized service and remain committed to customer satisfaction. Our team is expanding to Accra, Ghana, and we're seeking dedicated individuals to join our growing organization.

Position Overview

We are looking for young, enthusiastic, and self-driven individuals to fill the Customer Service Agent (Logistics Specialist) role in Accra, Ghana.

Key Responsibilities

• Procure new business opportunities from shipments using persuasion techniques for customer retention
• Negotiate prices and coordinate goods transport by communicating with freight companies to facilitate shipments
• Identify reputable carriers for freight service usage
• Develop and manage long-term customer relationships through effective issue resolution and dynamic engagement
• Notify customers of load and delivery updates
• Maintain meticulous records of prior shipments, including ingoing, outgoing, and stored freight
• Contact customers with competitive shipping quotes

Required Qualifications

• Bachelor's Degree or HND in Transport, Logistics Management, or other relevant qualifications
• Knowledge or experience in logistics, online brokerage, and customer service (advantageous)

Required Qualities

• Excellent communication and organizational skills
• Fluency in English
• High sense of responsibility
• Success-driven with a strong desire to achieve financial goals
• Preference for interacting with people over the phone

Working Schedule

12:00 pm – 9:00 pm (Ghana time), Monday to Friday

Location

Accra, Ghana