Senior Manager, Digital Channels at MTN Ghana

Job Summary

Provide team and role scope leadership for digital channels and innovative propositions to deliver on the business's digital agenda to drive self-care and sales through digital channels. Provide guidance in the advancement of digital channels via design, development, and maintenance of the digital value chain.

Key Responsibilities

• Scan the business and evaluate opportunities related to customer and stakeholder needs; provide guidance supported by digital business models for long-term competitiveness and growth of MTN's digital agenda and digital channels aligned to MTN Ambition 2025
• Manage the development and growth strategy of MTN digital channels including MyMTN, chatbot, e-shop, and related platforms
• Provide guidance and direction to functional and departmental leads across the business on digital, technological, and related solutions to enable their functional digital goals, objectives, and roadmap
• Proactively seek out, vet, and implement new technologies to innovate digitally throughout the company with a special focus on digital self-care and sales
• Develop innovative digital solutions for broad business interests with comprehensive and original concepts and approaches required for market relevance
• Anticipate, define, and help capture opportunities leveraging multiple sources of data for digital innovation, including trends, customer insights, behavioural and attitudinal data, and competitive information
• Evaluate analytics for web and app properties, including digital and social analytics
• Lead data research to complement the digital innovation drive within the business
• Leverage analytics to assess potential needs of the market, evaluate feasible solution sets, and identify barriers to customer adoption

Job Details

• Company: MTN Ghana
• Location: Accra, Ghana
• Job Type: Full-Time
• Category: IT/Telecom