Relationship Managers / Officers at Guaranty Trust Bank (Ghana) Ltd

About the Role

Guaranty Trust Bank (Ghana) Ltd is seeking experienced Relationship Managers / Officers to join our team. The Relationship Officer will be responsible for managing and growing a portfolio of interconnected client relationships. This role ensures that all banking needs of customers—including deposits, transactions, trade finance, and borrowing requirements—are efficiently addressed. You will serve as the primary point of contact for clients, providing tailored financial solutions, ensuring customer satisfaction, and driving profitability.

Key Responsibilities

• Identify new business opportunities within the portfolio and acquire new clients through referrals, cold calls, and market intelligence
• Promote and cross-sell a range of bank products and services, including savings accounts, current accounts, loans, trade finance, investment products, and digital banking solutions
• Assist in the preparation of credit approval memos, financial analysis, and necessary documentation for loan processing
• Resolve customer queries, complaints, and service requests
• Facilitate smooth and efficient execution of day-to-day banking transactions for clients, ensuring accuracy and timeliness

Required Qualifications & Experience

• University degree with a minimum of second class lower classification
• Relevant experience in a similar role

Ideal Candidate Profile

• Team player with excellent communication, negotiation, and analytical skills
• Strong command presence with sound decision-making and judgment capabilities
• Demonstrates integrity, professionalism, and resilience

Employment Details

Job Type: Full-Time

Location: Accra, Ghana