Relationship Managers / Officers at Guaranty Trust Bank (Ghana) Ltd

Position Overview

Guaranty Trust Bank (Ghana) Ltd is seeking to recruit Relationship Managers/Officers to join our growing team in Accra. The Relationship Officer will be responsible for managing and growing a portfolio of interconnected client relationships. This role ensures that all banking needs of customers—including deposits, transactions, trade finance, and borrowing requirements—are efficiently addressed. The Officer serves as the primary point of contact for clients, providing tailored financial solutions, ensuring customer satisfaction, and driving profitability.

Key Responsibilities

• Identify new business opportunities within the portfolio and acquire new clients through referrals, cold calls, and market intelligence
• Promote and cross-sell a range of bank products and services, including savings, current accounts, loans, trade finance, investment products, and digital banking solutions
• Assist in the preparation of credit approval memos, financial analysis, and necessary documentation for loan processing
• Resolve customer queries, complaints, and service requests
• Facilitate smooth and efficient execution of day-to-day banking transactions for clients, ensuring accuracy and timeliness

Required Qualifications

• University degree with a minimum of second class lower classification
• Relevant experience in a similar role

Essential Competencies

• Team player with strong communication, negotiation, and analytical skills
• Command presence with sound decision-making and judgment capabilities
• Demonstrated integrity and professionalism
• Resilience and ability to thrive in challenging environments

Employment Details

• Job Type: Full-Time
• Location: Accra, Ghana