Loan Officer at Prudential Trust

About the Role

We are seeking a Loan Officer who excels in meeting customers' expectations. In this role, you will answer questions about products and services, process applications, investigate issues, and resolve conflicts from customer complaints to ensure customer satisfaction.

Key Responsibilities

• Generate sales leads
• Manage incoming calls
• Build strong relationships with customers
• Resolve complaints and follow up on resolutions
• Identify customers' needs
• Meet sales objectives
• Follow procedures and policies

Required Qualifications & Experience

• Diploma or equivalent
• Strong telephone etiquette
• Familiarity with CRM tools
• Excellent communication skills
• Ability to manage multiple tasks simultaneously
• Ability to adapt to different personalities

Position Details

• Company: Prudential Trust
• Location: Accra, Ghana
• Job Type: Full-Time
• Category: Accounting