Internal Sales Representative at Electrofax Engineering Services (Gh.) Limited

Job Summary

We are seeking an Internal Sales Representative to handle sales calls and customer inquiries. You will manage a wide variety of sales duties while maintaining excellent attention to detail and providing effective customer service. This role requires the ability to work harmoniously with team members to satisfy customer needs and support business operations.

Key Responsibilities

• Respond to incoming sales calls in a courteous and timely manner (top priority)
• Process customer orders and advise on product application, availability, part numbers, catalogue references, shipping charges, and pricing
• Maintain detailed records of phone conversations and maintain purchase order records for incoming items
• Contact vendors to determine product availability, application, pricing, shipping dates, and delivery charges
• Route all paperwork to appropriate departments
• Confer with office, service center, and management staff on customer service-related issues
• Track all quotations to ensure timely follow-up on customer enquiries
• Follow inventory control procedures as instructed
• Assist with physical inventory counts as directed by supervisor
• Update vendor and manufacturer pricing records as advised
• Promote a professional company image through prompt, thorough, and courteous customer service
• Attend company or vendor/manufacturer-sponsored training seminars to improve product knowledge and job skills
• Maintain a neat and clean work area as directed by supervisor
• Perform other duties as assigned

Required Qualifications

• HND or BSc degree
• Experience in sales and/or purchasing and customer service
• Basic knowledge of electrical apparatus (desirable)

Required Skills

• Professional telephone manners
• Ability to function effectively in a busy, stressful office environment
• Attention to detail
• Strong customer service orientation

Position Details

Location: Accra, Ghana

Employment Type: Full-Time